BREAKING: 150 Concentrix staff to be laid off tomorrow
The company says the move is because HMRC decided not to renew a call-handling contract.
But PCS general secretary Mark Serwotka said the problem went much deeper.
He said: “This goes to the heart of the problem with privatisation and outsourcing, with HMRC setting payment by results targets for companies like Concentrix then seeking to wash its hands of responsibility.
“The private firms then feel they have been given the green light to mistreat staff and keep them dangling on short term contracts. This kind of work should be done in-house, with any existing employees’ jobs protected.”