RMT lobbies London TravelWatch over proposed closure of 51 ticket offices

The RMT is today handing in postcards, a petition and a written submission to London TravelWatch on the final day of the consultation into the proposed closure of 51 London Overground ticket offices.

RMT general secretary Mick Cash said: “As the consultation comes to an end I am calling on Mayor of London Sadiq Khan to recognise the strength of feeling over the issue and oppose this retrograde plan for wholesale closures in the strongest possible terms. Ticket offices play a crucial role at train stations.

“London needs to greet its passengers, visitors and tourists not with a machine, but a welcoming and friendly ticket office who can provide a full range of services.

“This is just the latest attack on a properly staffed, safe, secure and accessible railway for all and RMT is determined to halt these plans in their tracks. We thank the travelling public for their huge support for this important campaign.”

If these changes go ahead RMT believes that passengers:

•        May not be able to access all the tickets and services needed from a ticket machine

•        Find it harder to obtain advice on tickets and fares

•        Would be frustrated that there were insufficient numbers of ticket machines

•        Would experience more delays and concourse congestion

•        Who are disabled, elderly and vulnerable may be less confident using a ticket machine and may end up overspending or being deterred from travelling; and

•        That by leaving stations understaffed and sometimes unstaffed it will make it harder to provide a safe and secure environment — especially with CCTV left unmonitored.


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