PDA calls on Company Chemists Association to adopt zero tolerance approach to abusive customers

The PDA has called on The Company Chemists Association (CCA) to adopt a zero tolerance approach to abusive customers.

The union’s long-running PDA campaign to end abuse and violence in pharmacies has recently gained significant prominence as incidents of abuse and violence experienced in pharmacies has increased during the COVID crisis. The campaign has now brought the issue to the attention of politicians, police forces and the general public.

The union says the blame for any incident sits completely with the abuser or assailant, however, the environment and context in which these incidents occur and the known consequences for committing such abuse are often within the control of the employer and employers have a legal responsibility for the health and safety of their employees.

The PDA applauds the leadership of the National Pharmacy Association (NPA) which provided their members with “zero-tolerance” posters  in January last year. The PDA urges all NPA member pharmacies to use these posters and enforce that policy.

PDA chairman, Mark Koziol said: “This shouldn’t be a difficult decision to make, there must be no delays or excuses.  Pharmacy staff are being abused and even attacked today and it needs to stop; we need immediate action from the CCA.

“If the CCA is unprepared to do so, then it must explain why it will not encourage it’s members to prioritise the safety of pharmacy employees. The PDA will continue to use all platforms including the national media to make the safety of pharmacists and their teams a priority.”

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